Delegated Access allows students to share information with trusted contacts, like parents. It can only be set up by the student, who retains complete control over what information is shared with their delegates. Students can set up multiple delegates and allow each to view different types of information. 

Delegating Access to a New User

Video Tutorial

Watch the video demonstration below.

Watch the video full-screen.

Detailed Instructions

From the Student Homepage, look for the KU Academic Services tile.


Click on Share My Information, then Delegate Access To A New Contact.


Click on I Accept to proceed.

Enter in contact details for your delegate. The e‐mail address used cannot be a kutztown.edu or live.kutztown.edu address (i.e. johndoe@kutztown.edu or johndoe@live.kutztown.edu).

Select the screens that you want to share, then hit the Save button.



A message will pop up to confirm. Click OK to continue.

You will receive a confirmation message, and an e‐mail is sent to the delegate.

The delegate will receive an e‐mail from myKU, which includes a link and some instructions.

Assuming the delegate doesn’t already have a myKU account (one that doesn’t correspond with a kutztown.edu or live.kutztown.edu address), clicking on the link in the e‐mail takes the delegate to the New User Registration (NUR) Terms and Conditions form. On this screen, they must complete all form fields, including creating a User ID and password.

  • The security key in the “Access Granted” e‐mail must be entered, along with the e‐mail address where the e‐mail was sent.
  • A security question and answer must be specified as well. This information is used when the delegate forgets their password.
  • A User ID is automatically created. This can be changed by selecting ‘No’ and entering in a different User ID.

Note: If you receive a "Not Authorized" message when clicking on the link in the e-mail, you might have already been logged into MyKU in your web browser. To workaround this error you can:

  • clear your browser's cache, close all browser windows, and try clicking on the link again.
  • copy the link from the email, open a different web browser (Internet Explorer, Chrome, Firefox, Safari), paste the link in the address bar and attempt to access the link.

After submitting the form, the delegate’s User Profile is created in Campus Solutions, which also flows over into Portal (myKU). The user is automatically signed in under their new account, and taken back to the myKU home page (just as if they had signed directly into myKU).

The navigation tiles provide access to student‐delegated screens, along with some other essentials.

  • The Delegate Terms & Conditions screen allows the delegate to accept authorization requests initiated by other students.
  • The User Self Service screen allows delegates to change their password, change their security question/answer, and change the e‐mail address associated with their user profile. All of this can be done by the user without having to contact the IT Help Center.

Managing Access for an Existing Delegate

Video Tutorial 

Watch the video full-screen. 

Detailed Instructions

From the Student Homepage, look for the KU Academic Services tile.


Click on Share My Information. If you have delegated access to anyone, their information will appear in a table on this page.

To modify a current delegate’s access, click on the Edit button for that contact. To remove a current delegate entirely, click Delete.  


On this screen, the delegate’s details and screen (transaction) access can be edited. If access is added or removed, the delegate will receive an e‐mail about the updates to their access. The delegate will NOT have to revisit the Terms and Conditions form to receive the access – it will just be automatically added onto their User Profile.



Back under Share My Information, another contact can be added, or a contact can be removed entirely. Removing a contact removes their access to the student’s information, but does not automatically delete their User Profile. Again, if the delegate’s profile is deleted, they will receive an e‐mail notification.

Resetting a Delegate's Password

From the myKU login screen, click on the Forgot Password link. 

On the next screen, enter your User ID, then click Continue

On the next screen, the delegate must answer the security question that they selected on their New User Registration form, then hit the Email New Password button. NOTE: The response is not case sensitive.

If answered correctly, the delegate will receive an e‐mail at the address on file (what’s listed on‐screen) that looks similar to the following:

Delegate - User Self Service

After logging in to myKU, the user would click on the User Self Service tile.

To change a password, the user would click on the Change password link, fill in each field with the appropriate information, then click OK to submit their changes:

To change the security question and/or answer that appear on the Forgot Password screen, click on the Change or set up forgotten password help link.

NOTE: All responses are automatically converted to uppercase. On the Forgot Password screen, the answer provided for the security question is not case sensitive.

To change the e‐mail address on file, the user can just edit what’s on‐screen, then hit the Save button.


Will the student need to delegate access each semester?

No. As long as the student is enrolled, the delegated access will remain.

The student withdraws or graduates from the University, what will happen to the accounts?

There will be a process run daily to terminate delegated accounts for students who graduated or withdrew

The person that was delegated access forgets the password, can IT Help Desk reset?

No. The student will need to revoke the access and reassign access to the delegate

Will this violate FERPA rules?

No. There is FERPA wording that is being approved by Bob Watrous that a student must agree to.

Can a student who has a FERPA on his/her account delegate access?


Must a student delegate access?

No. This is a feature and is optional

Must a student delegate the same access to each delegate?

No. A student can select different access.

Can more than one student delegate to a person?

Yes. If multiple students have granted a delegate access to the same screen, when the delegate visits that screen, they’ll need to select which student’s information that they want to view. The search results will display each student in “Last name, First name” format.

Can additional pages be added, such as financial aid?

Yes. That would be a customization and will require additional programming 

Do delegates need to set up any accounts before using delegated access?

Delegates use their PeopleSoft credentials to sign into the system, not active directory/network accounts.

If a student delegates payments to a person, is that person financially responsible for the student’s account?

No. The student is still responsible for payment of all tuition, fees, parking tickets, etc.