IT Solutions Center

Helpful Guides 2

• Faculty and Staff – Connecting wireless mouse and keyboard via Bluetooth
• KU Phone System Guide

Account Management 8

• Accessing Shared Mailboxes
• Account Status when leaving KU (Students)
• Managing your KU Account - Password Reset
• Multi-Factor Authentication (MFA) FAQs
• Obtaining a KU User ID and Password (Students)

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Computer Labs 2

• Computer Labs: Open Access Labs
• Computer Labs: ResNet and Library Loaners

Cybersecurity 2

• Admin By Request
• KU Comprehensive Information Security Program

Email 8

• Adding an Email Account to a Mobile Device
• Adding an Email Account to Outlook Desktop Application
• Creating a Contact List in Outloook
• Email Automatic Replies
• Email Protection and Quarantine

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Office 365 5

• Create a Survey in Customer Voice
• Microsoft Office 365
• OneDrive: Creating and Saving Files
• OneDrive: Sharing and Managing Permissions
• OneDrive: Accessing/Migrating files and folders for Replenishment

Personal Devices 4

• Anti-Virus Software for Personal Devices
• Hardware and Software Discounts
• Purchasing a Computer
• Software for Home Use

Printing 5

• Email to Print (Students)
• Mobility Print
• Print Quotas (Students)
• Print Release Stations & QR Codes (Students)
• Using PaperCut to Install a Network Printer (Faculty/Staff)

Software 3

• Adobe Creative Cloud
• Clearing Web Browser Caches
• Getting Started with Jabber

VPN 1

• VPN First Time Setup

Wi-Fi 6

• Connecting to KU Guest Wi-Fi
• Connecting to Wi-Fi
• Golden Bears Wi-Fi for Android
• Golden Bears Wi-Fi for iOS (iPhone & iPad)
• Golden Bears Wi-Fi for MacOS

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Faculty Sites 1

• Accessing Faculty Sites via FTP

Fax 1

• Sending and Receiving Faxes with Concord Email-to-Fax (eFax)

Windows 11 Tips 1

• Getting Familiar with Windows 11

MyKU for Students 8

• Registration on MyKU (Students)
• Class Search in MyKU (Students)
• Course Catalog Search in MyKU (Students)
• Navigating MyKU
• Adding/updating a Personal Email in MyKU

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MyKU for Faculty and Staff 11

• Faculty Advising in MyKU (Faculty)
• Reporting in MyKU (Faculty & Staff)
• Faculty Class Search in MyKU (Faculty)
• Faculty Course Catalog in MyKU (Faculty)
• Email Class List in MyKU (Faculty)

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Classroom & Lab Technology 8

• Audio Tips for Synchronous Classes
• Chalkboard or Whiteboard Use for Synchronous Classes
• Classroom Management Tips for Synchronous Classes
• Extron ShareLink Pro
• Managing Projection Settings (Extend/Mirror)

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Mediasite 12

• Adding Mediasite Presentations to D2L (Faculty/Staff)
• Downloading the Mediasite Capture App (Faculty/Staff)
• Managing Mediasite Recordings (Faculty/Staff)
• Mediasite Capture App (Faculty/Staff)
• Mediasite Channels (Faculty/Staff)

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Office Tools for the Classroom 5

• Creating Signup Sheets with Word 365
• Recording Video Lectures in PowerPoint 365
• Teams: Using Teams for Instant Synchronous Group Meetings
• Teams: Virtual Collaboration with MS Teams (Students
• Uploading Videos to Microsoft Stream

Zoom for Hosts 16

• About Zoom (Hosts)
• Archiving Zoom Recordings (Hosts)
• Breakout Rooms (Hosts)
• Checking Zoom Meetings for Passcode and Waiting Room (Hosts)
• Creating a Recurring Zoom Meeting for Academic Courses (Hosts)

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Zoom for Participants 5

• About Zoom (Participants)
• Accessing Zoom Recordings (Participants)
• Joining a Zoom Meeting (Participants)
• Navigating Zoom (Participants)
• Single Sign On (SSO) for Zoom App

Remote Proctoring 2

• Online Proctoring with Examity
• Respondus Lockdown Browser & Monitor

STUDENTS: D2L Help (FAQs) 17

• Accessing Your Courses (Students)
• Courses not showing? (Students)
• Creating a D2L Profile
• D2L Bookmarks
• D2L not loading?

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STUDENTS: D2L Orientation 14

• Accessing and Logging into D2L (Students)
• Assignments (Students)
• Class Progress Tool (Students)
• Classlist (Students)
• Content (Students)

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D2L Assignments for Faculty 6

• D2L Assignment Annotations (Faculty)
• D2L Assignment Audio / Video Feedback (Faculty)
• D2L Assignment Setup (Faculty)
• Download Student D2L Assignment Submissions (Faculty)
• Evaluating Student D2L Assignment Submissions (Faculty)

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D2L Attendance for Faculty 2

• D2L Attendance Setup (Faculty)
• Taking D2L Attendance (Faculty)

D2L Classlist & Communications for Faculty 5

• Add and Remove Users in D2L Course (Faculty)
• D2L Announcements (Faculty)
• D2L Roles (Faculty)
• Email D2L Classlist Error - Not Authorized (Faculty)
• Email the D2L Classlist (Faculty)

D2L Content for Faculty 22

• Add an External Content Link in D2L (Faculty)
• Add Existing D2L Activities (Faculty)
• Add New D2L Activities (Faculty)
• Adding Padlet Content to D2L
• Create a D2L File (HTML Content Page) (Faculty)

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D2L Course Setup & Administration for Faculty 18

• Accessing D2L Courses - My Courses (Faculty)
• Activating a D2L Course (Faculty)
• Checking the Student View in D2L (Faculty)
• Course Merge Request
• Coursera and D2L

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D2L Discussions for Faculty 6

• Assessing D2L Discussions (Faculty)
• Attaching Files to a D2L Discussion (Faculty)
• D2L Discussion Setup (Faculty)
• Mark Discussion Posts as Read in D2L
• Saving D2L Discussion Posts

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D2L Grades for Faculty 11

• Bonus Points in D2L Grades (Faculty)
• Creating a D2L Grade Item (Faculty)
• D2L Grade Exemptions (Faculty)
• D2L Grade Schemes (Faculty)
• D2L Grades Setup Wizard (Faculty)

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D2L Groups for Faculty 4

• Creating D2L Group Assignment Folders (Faculty)
• Creating D2L Group Discussions (Faculty)
• D2L Groups Setup (Faculty)
• Enabling D2L Group Lockers (Faculty)

D2L Quizzes for Faculty 19

• Best Practices for Online Exams in D2L (Faculty)
• Bonus Questions in D2L Quizzes (Faculty)
• Changing a Question Answer After a D2L Quiz (Faculty)
• Creating D2L Quiz Questions (Faculty)
• D2L Question Library (Faculty)

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D2L Rubrics for Faculty 2

• D2L Rubric Setup (Faculty)
• Using D2L Rubrics to Assess Discussions (Faculty)

Residential Hall Technology 7

• Cellular Phone Service in the Residence Halls (Residents)
• Manual device registration: Locating the MAC address of your network device
• Problem: "Why won't my iPhone stay connected to WiFi"?
• Residence Hall Printers (Residents)
• Streaming Devices in Residence Halls (Residents)

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