IT Solutions Center
Welcome
Login
How can we help you today?
Enter your search term here...
Search
New support ticket
Check ticket status
610-683-1511
Knowledge base
Day One Guides
New PCs and Macs: Day One Guide
2
New PCs and Macs: Day One Guide
Faculty and Staff – Connecting wireless mouse and keyboard via Bluetooth
Phones
1
KU Phone System - Day One Guide
General IT
Account Management
8
Account Status when leaving KU (Students)
Adding a Personal Email to MyKU
Managing your KU Account - Password Reset
Obtaining a KU User ID and Password
Receiving an "Invalid Username" or "Invalid Password" Message
View all 8
Computer Labs
5
Computer Labs: Computer Classrooms
Computer Labs: Curriculum Restricted
Computer Labs: Open Access Labs
Computer Labs: ResNet and Library Loaners
Computer Labs: Special Access
Cybersecurity
2
Admin By Request
KU Comprehensive Information Security Program
Email
8
Adding an Email Account to a Mobile Device
Adding an Email Account to Outlook Desktop Application
Class Email Distribution Lists (Faculty/Staff)
Creating a Contact List in Outloook
Email Automatic Replies
View all 8
Office 365
5
Create a Survey in Customer Voice
Microsoft Office 365
OneDrive: Creating and Saving Files
OneDrive: Sharing and Managing Permissions
OneDrive: Accessing/Migrating files and folders for Replenishment
Personal Devices
4
Anti-Virus Software for Personal Devices
Hardware and Software Discounts
Purchasing a Computer
Software for Home Use
Printing
5
Email to Print (Students)
Mobility Print
Print Quotas (Students)
Print Release Stations & QR Codes (Students)
Using PaperCut to Install a Network Printer (Faculty/Staff)
Software
1
Adobe Creative Cloud (Faculty/Staff)
VPN / Remote Desktop
4
Accessing Shared Drives Off Campus (Faculty/Staff)
Connecting to Server Drives (Faculty/Staff)
Two-Step Authentication [2SA] for VPN (Faculty/Staff)
VPN & Remote Desktop Setup (Faculty/Staff)
WiFi
7
Accessing Guest Wi-Fi
BearNet Secure for Android
BearNet Secure for iOS (iPhone & iPad)
BearNet Secure for Mac OS X
BearNet Secure for Windows 10
View all 7
Faculty Sites
1
Accessing Faculty Sites via FTP
Fax
1
Sending Faxes with Concord Email-to-Fax (eFax)
Learning Technology
Classroom & Lab Technology
6
Audio Tips for Synchronous Classes
Chalkboard or Whiteboard Use for Synchronous Classes
Classroom Management Tips for Synchronous Classes
Extron ShareLink Pro
Owl and Sony Camera Setup (Faculty/Staff)
View all 6
Mediasite
10
Adding Mediasite Presentations to D2L (Faculty/Staff)
Downloading the Mediasite Capture App (Faculty/Staff)
Managing Mediasite Recordings (Faculty/Staff)
Mediasite Capture App (Faculty/Staff)
Mediasite Channels (Faculty/Staff)
View all 10
Office Tools for the Classroom
10
Creating Signup Sheets with Word 365
Recording Video Lectures in PowerPoint 365
Stream / Teams: Recording Group Presentations (Students)
Stream: Creating a Video in Microsoft Stream (Students)
Stream: Setting Up Student Video Assignments in Stream (Faculty & Staff)
View all 10
Zoom for Hosts
16
About Zoom (Hosts)
Archiving Zoom Recordings (Hosts)
Breakout Rooms (Hosts)
Checking Zoom Meetings for Passcode and Waiting Room (Hosts)
Creating a Recurring Zoom Meeting for Academic Courses (Hosts)
View all 16
Zoom for Participants
5
About Zoom (Participants)
Accessing Zoom Recordings (Participants)
Joining a Zoom Meeting (Participants)
Navigating Zoom (Participants)
Single Sign On (SSO) for Zoom App
Remote Proctoring
2
Online Proctoring with Examity
Respondus Lockdown Browser & Monitor
D2L For Students
STUDENTS: D2L Help (FAQs)
17
Accessing Your Courses (Students)
Courses not showing? (Students)
Creating a D2L Profile
D2L Bookmarks
D2L not loading?
View all 17
STUDENTS: D2L Orientation
14
Accessing and Logging into D2L (Students)
Assignments (Students)
Class Progress Tool (Students)
Classlist (Students)
Content (Students)
View all 14
D2L for Faculty
D2L Assignments for Faculty
6
D2L Assignment Annotations (Faculty)
D2L Assignment Audio / Video Feedback (Faculty)
D2L Assignment Setup (Faculty)
Download Student D2L Assignment Submissions (Faculty)
Evaluating Student D2L Assignment Submissions (Faculty)
View all 6
D2L Attendance for Faculty
2
D2L Attendance Setup (Faculty)
Taking D2L Attendance (Faculty)
D2L Classlist & Communications for Faculty
5
Add and Remove Users in D2L Course (Faculty)
D2L Announcements (Faculty)
D2L Roles (Faculty)
Email D2L Classlist Error - Not Authorized (Faculty)
Email the D2L Classlist (Faculty)
D2L Content for Faculty
21
Add an External Content Link in D2L (Faculty)
Add Existing D2L Activities (Faculty)
Add New D2L Activities (Faculty)
Create a D2L File (HTML Content Page) (Faculty)
Create a D2L Module (Faculty)
View all 21
D2L Course Setup & Administration for Faculty
16
Accessing D2L Courses - My Courses (Faculty)
Activating a D2L Course (Faculty)
Checking the Student View in D2L (Faculty)
Course Merge Request
D2L Awards Tool (Faculty)
View all 16
D2L Discussions for Faculty
6
Assessing D2L Discussions (Faculty)
Attaching Files to a D2L Discussion (Faculty)
D2L Discussion Setup (Faculty)
Mark Discussion Posts as Read in D2L
Saving D2L Discussion Posts
View all 6
D2L Grades for Faculty
10
Bonus Points in D2L Grades (Faculty)
Creating a D2L Grade Item (Faculty)
D2L Grade Exemptions (Faculty)
D2L Grade Schemes (Faculty)
D2L Grades Setup Wizard (Faculty)
View all 10
D2L Groups for Faculty
4
Creating D2L Group Assignment Folders (Faculty)
Creating D2L Group Discussions (Faculty)
D2L Groups Setup (Faculty)
Enabling D2L Group Lockers (Faculty)
D2L Quizzes for Faculty
19
Best Practices for Online Exams in D2L (Faculty)
Bonus Questions in D2L Quizzes (Faculty)
Changing a Question Answer After a D2L Quiz (Faculty)
Creating D2L Quiz Questions (Faculty)
D2L Question Library (Faculty)
View all 19
D2L Rubrics for Faculty
2
D2L Rubric Setup (Faculty)
Using D2L Rubrics to Assess Discussions (Faculty)
MyKU
MyKU Advising for Faculty & Staff
6
Advising Scheduling and Appointments in MyKU (Faculty)
Creating Advising Notes in MyKU (Faculty)
Searching for Class by General Education Requirement in MyKU (Faculty & Staff)
Student Degree Audit in MyKU - Student Center (Faculty & Staff)
Transfer Credit Evaluation
View all 6
MyKU Reporting for Faculty & Staff
3
MyKU Custom Reports (Faculty & Staff)
MyKU Faculty Reports (Faculty & Staff)
MyKU Records and Enrollment Reports (Faculty & Staff)
MyKU General for Faculty & Staff
39
Add Athletic Participation Information in MyKU (Faculty & Staff)
Approving Office Hours in MyKU (Faculty & Staff)
Browser Configuration for MyKU
Check Course Seat Availability in MyKU (Faculty & Staff)
Email Classlist from MyKU (Faculty)
View all 39
MyKU for Students
23
Account / Bill and Payment Information (Students)
Dropping a Class
Managing MyKU Delegated Access (Students)
MyKU Grade Change Form (Students)
MyKU Homepage Personalization (Students)
View all 23
MyKU for Delegates (Delegated Access)
7
Delegated Access in MyKU with Multiple Students (Delegates)
Delegated Access Setup Guide (Delegates)
Forgot MyKU Password (Delegates)
View a Class Schedule in MyKU (Delegates)
View Grades in MyKU (Delegates)
View all 7
ResNet
Residential Hall Technology
8
Campus Television and Compatible Devices (Residents)
Cellular Phone Service in the Residence Halls (Residents)
Manual device registration: Locating the MAC address of your network device
Problem: "Why won't my iPhone stay connected to WiFi"?
Residence Hall Printers (Residents)
View all 8