Students Frequently Asked Questions (FAQs)

What Happens to My Account When I Leave KU?

Outlook Student Email Account

You can keep your KU email address as long as you actively use it and university licensing allows. Four months after graduation or leaving KU, your email will transition to an Alumni Account (@alumni.kutztown.edu). At that time, you will lose access to Microsoft Office 365 and other KU systems, but your email will continue to function.

To keep your email active, log in through a web browser at least once every six months. Inactivity for six months will result in your account being disabled and eventually deleted. Saved login credentials in apps like Outlook or mobile email clients don’t count as activity—use Kutztown University's Single Sign-On in a browser.

Important: We do not recommend using your KU email for personal services like online banking or social media. If you don’t plan to continue using your KU email after leaving, update your accounts with a personal email address before your access changes.

Microsoft Office 365 (Online Applications)

Four months after you graduate or separation from KU, your access to Microsoft 365 (including OneDrive) will end. Download or transfer any files you wish to keep before your account changes to alumni status.

Downloaded Office Applications
Installed Microsoft Office apps will continue to work for four months after you leave. Once your account is converted, the apps will switch to "read-only" mode. You'll be able to open and read documents, but not create or edit them. To regain full access, you'll need a personal Office 365 subscription or one provided by a new school or employer.

Files Stored on University-Owned Servers
Any files saved on university-owned servers will be deleted shortly after your departure. Be sure to back up any important files to a personal cloud service or external drive before you leave.

What can I do if my account has been deleted?

Once deleted, former students' accounts will only reactivate when re-enrolling at KU. Former students should refer to the following items or reach out to the IT Help Center at 610-683-1511 for assistance:

Transcripts
Official and Unofficial transcripts can be requested through Parchment, rather than MyKU. Learn more about Parchment here.

Course Information
D2L and other coursework-related questions should be directed towards your instructors.

Additional Questions

Additional questions, such as financial aid statements, should be directed to the appropriate KU Office.