IT Solutions Center

Account Management 8

• Accessing Shared Mailboxes
• Account Status when leaving KU (Students)
• Managing your KU Account - Password Reset
• Multi-Factor Authentication (MFA) FAQs
• Obtaining a KU User ID and Password (Students)

View all 8

Computer Labs 2

• Computer Labs: Open Access Labs
• Computer Labs: ResNet and Library Loaners

Cybersecurity 2

• Admin By Request
• KU Comprehensive Information Security Program

Email 8

• Adding an Email Account to a Mobile Device
• Adding an Email Account to Outlook Desktop Application
• Creating a Contact List in Outloook
• Email Automatic Replies
• Email Protection and Quarantine

View all 8

Office 365 5

• Create a Survey in Customer Voice
• Microsoft Office 365
• OneDrive: Creating and Saving Files
• OneDrive: Sharing and Managing Permissions
• OneDrive: Accessing/Migrating files and folders for Replenishment

Personal Devices 4

• Anti-Virus Software for Personal Devices
• Hardware and Software Discounts
• Purchasing a Computer
• Software for Home Use

Printing 5

• Email to Print (Students)
• Mobility Print
• Print Quotas (Students)
• Print Release Stations & QR Codes (Students)
• Using PaperCut to Install a Network Printer (Faculty/Staff)

Software 5

• Adobe Creative Cloud
• Clearing Web Browser Caches
• Getting Started with Jabber
• Installing Software on MacOS
• Installing Software on Windows

VPN 1

• VPN First Time Setup

Wi-Fi 6

• Connecting to KU Guest Wi-Fi
• Connecting to Wi-Fi
• Golden Bears Wi-Fi for Android
• Golden Bears Wi-Fi for iOS (iPhone & iPad)
• Golden Bears Wi-Fi for MacOS

View all 6

Faculty Sites 1

• Accessing Faculty Sites via FTP

Fax 1

• Sending and Receiving Faxes with Concord Email-to-Fax (eFax)

Windows 11 Tips 1

• Getting Familiar with Windows 11