IT Solutions Center

Account Management 7

• Account Status when leaving KU (Students)
• Managing your KU Account - Password Reset
• Multi-Factor Authentication (MFA) FAQs
• Obtaining a KU User ID and Password
• Password Management with Keeper

View all 7

Computer Labs 5

• Computer Labs: Computer Classrooms
• Computer Labs: Curriculum Restricted
• Computer Labs: Open Access Labs
• Computer Labs: ResNet and Library Loaners
• Computer Labs: Special Access

Cybersecurity 2

• Admin By Request
• KU Comprehensive Information Security Program

Email 9

• Adding an Email Account to a Mobile Device
• Adding an Email Account to Outlook Desktop Application
• Class Email Distribution Lists (Faculty/Staff)
• Creating a Contact List in Outloook
• Email Automatic Replies

View all 9

Office 365 5

• Create a Survey in Customer Voice
• Microsoft Office 365
• OneDrive: Creating and Saving Files
• OneDrive: Sharing and Managing Permissions
• OneDrive: Accessing/Migrating files and folders for Replenishment

Personal Devices 4

• Anti-Virus Software for Personal Devices
• Hardware and Software Discounts
• Purchasing a Computer
• Software for Home Use

Printing 4

• Email to Print (Students)
• Print Quotas (Students)
• Print Release Stations & QR Codes (Students)
• Using PaperCut to Install a Network Printer (Faculty/Staff)

Software 2

• Adobe Creative Cloud
• Getting Started with Jabber

VPN / Remote Desktop 5

• Accessing Shared Drives Off Campus (Faculty/Staff)
• Connecting to Server Drives (Faculty/Staff)
• Two-Step Authentication [2SA] for VPN (Faculty/Staff)
• VPN & Remote Desktop Setup (Faculty/Staff)
• VPN First Time Setup – PC (Microsoft Authenticator)

Wi-Fi 6

• Accessing Guest Wi-Fi
• Connecting to Wi-Fi
• Golden Bears Wi-Fi for Android
• Golden Bears Wi-Fi for iOS (iPhone & iPad)
• Golden Bears Wi-Fi for MacOS

View all 6

Faculty Sites 1

• Accessing Faculty Sites via FTP

Fax 1

• Sending and Receiving Faxes with Concord Email-to-Fax (eFax)

Windows 11 Transition 1

• Getting Familiar with Windows 11