IT Solutions Center

Account Management 12

• KU Account Management - Forgot Password - Email (Faculty/Staff)
• KU Account Management - Forgot Password - PIN (Faculty/Staff)
• KU Account Management - Forgotten Password (Students)
• Obtaining a KU User ID and Password
• Receiving an "Invalid Username" or "Invalid Password" Message

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Computer Labs 5

• Computer Labs: Computer Classrooms
• Computer Labs: Curriculum Restricted
• Computer Labs: Open Access Labs
• Computer Labs: ResNet and Library Loaners
• Computer Labs: Special Access

Cyber Security 1

• KU Comprehensive Information Security Program

Email 9

• Adding an Email Account to a Mobile Device
• Adding an Email Account to Outlook
• Class Email Distribution Lists (Faculty/Staff)
• Creating a Contact List in Outloook
• Email Automatic Replies

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Office 365 5

• Create a Survey in Customer Voice
• Microsoft Office 365
• OneDrive: Creating and Saving Files
• OneDrive: Sharing and Managing Permissions
• OneDrive: Accessing/Migrating files and folders for Replenishment

Phones 1

• KU Phone System - Day One Guide

Personal Devices 5

• Anti-Virus Software for Personal Devices
• Purchasing a Computer
• Securing Laptops (Students)
• Software Discounts (Students)
• Technology Devices in Class

Printing 5

• Email to Print (Students)
• Install a Fraser Network Printer or Copier (Faculty/Staff)
• Mobility Print
• Print Quotas (Students)
• Print Release Stations & QR Codes (Students)

Software 1

• Adobe Creative Cloud (Faculty/Staff)

VPN / Remote Desktop 4

• Accessing Shared Drives Off Campus (Faculty/Staff)
• Connecting to Server Drives (Faculty/Staff)
• Two-Step Authentication [2SA] for VPN (Faculty/Staff)
• VPN & Remote Desktop Setup (Faculty/Staff)

WiFi 7

• Accessing Guest Wi-Fi
• BearNet Secure for Android
• BearNet Secure for iOS (iPhone & iPad)
• BearNet Secure for Mac OS X
• BearNet Secure for Windows 10

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