Call Handling
Receive a Call | Or - Press Speakerphone
or Headset or Answer softkey
Or - Press the flashing session button
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Place a Call | - Lift handset and enter phone number
Or - Enter the phone number and press Speakerphone
or Headset or Call softkey
NOTES - To dial an outside number, first dial 7
- If prompted (message on phone and two beeps), enter your long distance authorization code, followed by #
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Hold / Resume a Call | - Press Hold
 - Press the flashing session button, Hold
or the Resume softkey
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Take Another Call While on a Call | - Press the flashing session button to automatically place current call on hold and answer the incoming call
- Press the flashing session button of another connected call to resume that call
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Transfer a Call | - Press the Transfer button
 - Dial the number you want to transfer the call to
- To speak with the person you are transferring the call to, wait for them to answer
- When ready, press the Transfer button again to transfer to call
NOTES - To transfer a call directly to a person’s voicemail, press * prior to their extension
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Initiate Conference Call | - Call the first participant
- Once connected, press Conference
or Conference softkey - Dial the next participant
- Press Conference
 - Repeat to add more participants
NOTES - You can hold a conference call with up to 15 other participants
- If you hang up, the other participants will remain in conference
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Forward All Calls | - Press the Forward all softkey
- Dial the number you want to forward calls to
Or - Press the messages
button to forward all calls to voicemail - Listen for one confirmation beep
NOTE You may only forward to an internal extension
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Stop Forwarding All Calls | - Press the Forward off softkey
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Review Call Lists | - Press Applications
button - Use the navigation pad to select Recents
- Scroll through the list
- Press the Call softkey to dial a number
- Press the Exit softkey when done
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Clear Call Lists | - While accessing recent calls as described above
- Press the More softkey
then press the Clear List softkey
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Call Parking
Parking a Call | - Press the … softkey, then Park softkey
- Give the park number shown on the phone display to the person who will pick up the parked call
NOTE The park number will be in the range of 85000 - 85199
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Picking up a Parked Call | - Dial the park number you wish to pick up from any phone in the organization
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Voicemail
Initial Setup or Forgotten PIN for Faculty and Staff
| Please visit https://app.kutztown.edu/kuam and login with your KU credentials to establish or reset the Voicemail PIN for your personal mailbox. |
Initial Setup or Forgotten PIN for Departmental (Non-Personal) Mailboxes
| Please contact the IT Help Center at x31511 for assistance.
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Change Voicemail PIN | - Press Messages
 - Enter your PIN and press #
- Press 4 for Setup Options
- Press 3 for Preferences
- Press 1 to Change PIN
- Enter your new PIN and press #
- Enter your new PIN again and press #
Please see section below on Voicemail PIN Requirements
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Access Voicemail from Your Desk Phone | - Press Messages
 - Enter your PIN and press #
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Access Voicemail from Another Desk Phone | - Press Messages
 - Press *
- Enter your extension and press #
- Enter your PIN and press #
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Access a Specific Voicemail Box | - Press Messages
 - Press *
- Enter the desired mailbox number and press #
- Enter the mailbox PIN and press #
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Access Voicemail from Off Campus | - Dial 484-646-5959
- Enter your extension and press #
- Enter your PIN and press #
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Change and Enable Alternate (holiday) Greeting | - Press Messages
 - Enter your PIN and press #
- Press 4 for Setup Options
- Press 1 for Greeting Options
- Press 2 to Enable Alternate Greeting
- To set an end date press 1, or # to enable indefinitely
- To record the alternate greeting press 1
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Transferring Voicemail to Another Person's Voicemail | - Listen to voicemail message
- Press 5 to forward
- Spell the person’s name
Or - Press ## and the person’s number
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Bypass Voicemail Greeting - Leave Message Immediately | - Press # at any time while listening to the greeting
- Leave message and hang up
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Leaving Voicemail Without Calling | - Press * then dial the person’s number
- Leave message and hang up
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Hunt Group Specific Instructions
Voicemail PIN Requirements
A non-trivial phone PIN has the following attributes:
- The PIN cannot match the numeric representation of the first or last name of the user.
- The PIN cannot contain the primary extension or alternate extensions of the user.
- The PIN cannot contain the reverse of the primary extension or alternate extensions of the user.
- The PIN cannot contain groups of repeated digits, such as “408408” or “123123.”
- The PIN cannot contain only two different digits, such as “121212.”
- A digit cannot be used more than two times consecutively (for example, “28883”).
- The PIN cannot be an ascending or descending group of digits (for example, “012345” or “987654”).
- The PIN cannot contain a group of numbers that are dialed in a diagonal, vertical or horizontal straight line on the phone keypad (for example, the user cannot use "159", "159730", "147", "147365", "123" or "123597" as a PIN.
A non-trivial web application password has the following attributes:
- The password must contain at least three of the following four characters: an uppercase character, a lowercase character, a number, or a symbol.
- The password cannot contain the user alias or its reverse.
- The password cannot contain the primary extension or any alternate extensions.
- A character cannot be used more than three times consecutively (for example, !Cooool).
- The characters cannot all be consecutive, in ascending or descending order (for example, abcdef or fedcba).